FAQ

Call our office or request an appointment online for a staff member to call you and schedule a visit. Visit our Locations page to find the most convenient office to call and schedule a visit. You can also submit our quick Online Appointment Request Form, and a staff member will contact you to set up an appointment.

Please bring a valid picture ID, insurance card(s), a list of your current medications and your previous prescription for glasses or contact lenses.

We accept VSP, Davis Vision, EYEMED, Medicare, Spectera, Avesis, Superior, Tricare, Alabama Medicaid, VCP, BCBS, CIGNA and Healthspring. However, VCI and FCE Members may only be seen in Florida locations. If you have coverage that is not listed, please call and inquire with our insurance specialist at the office you wish to visit.

Our self-pay eye exams start at $99, and our packages for eyeglasses start at $89. We offer a wide variety of frames at all our locations that fit almost any budget.

We accept cash, debit cards, Visa, MasterCard, Discover, American Express as well as CareCredit at all of our locations.

The Patient Portal gives newly registered and existing patients access to your records, orders, prescriptions, receipts, and more! While Terrezza Optical thrives on building direct patient relationships, we also understand your need for convenient access to quickly obtain your patient information anytime! 

Whether you are a new patient who just scheduled an appointment or an existing patient needing access to previous records, please update any information that has changed since your last visit!

If you are a NEW Patient: Once you have scheduled an appointment, use the username and temporary password given to you to log in. Please take advantage of the portal and fill out all of the information needed prior to your visit. This will save you and our staff time during the check-in and pre-testing process.

If you are an EXISTING Patient: Use the username and temporary password given to you at the time that you were scheduling an appointment. If you do not have an appointment and are looking to have access to previous patient records, please call the office where that you were last registered at to receive your login information.

USERNAME: The first 3 letters of your first name with the first letter capitalized followed by the capitalized first letter of your last name and ending with the 4-digit year you were born. Example: John Doe 01/01/1970 Username: JohD1970

PASSWORD: You will be given a temporary password by our staff, which you will be asked to change when you log into the portal for the first time.

IF YOU ARE HAVING TROUBLE LOGGING IN, PLEASE CALL THE LOCATION IN WHICH YOU WERE LAST SEEN, AND OUR STAFF WILL RESET YOUR INFORMATION AND HELP YOU GAIN ACCESS TO LOG IN.

Our routine eye exams typically take 45 minutes to an hour. 

A comprehensive eye exam will include an intake of your medical history, including medications, checking your visual acuity by reading an eye chart, and conducting preliminary tests (including checking pupils’ eye muscle movements). We will also perform an auto refract and keratometry, which get a baseline measurement of your eyes, intraocular pressure (checking eye pressures), refraction using a phoropter to determine lens power needed and an eye health examination using a slit lamp. Additional supplemental testing may help treat and diagnose any medical conditions discovered during the eye health examination.

A yearly eye exam allows our optometrists to monitor your vision and eye health over the long term and can help detect signs of medical conditions. Visit our Locations page to find the office that’s most convenient for you!

The eye drops used for dilation cause your pupils to widen, allowing in more light and giving your doctor a better view of the back of your eye. Eye dilation assists your doctor in diagnosing common diseases and conditions. Dilation does not cause pain. However, you may experience sensitivity to light and some blurriness up close for a short time after completing your exam.

All of our locations have an optical dispensary on sight to provide convenience for our patients. Pupillary distance is a measurement that is taken at the time of ordering glasses. All patients are welcome to walk into our optical clinic without an appointment for quick adjustments and repairs or order glasses with either an eyeglass prescription prescribed by one of our optometrists or from any other licensed optometrist. Visit our Eyewear page to learn more about the various brands we carry.

We charge a fee, which includes the initial visit, contact lens training, and all follow-ups for 30 days.  An additional fee may apply if you decide to upgrade lenses at any point during the fitting. We fit soft lenses, daily disposable, toric (astigmatism), multifocal, multifocal toric, gas permeable (hard lenses), hybrid lenses, and scleral lenses for keratoconus.

Blurry vision, loss of vision, objects appearing crooked or distorted, poor night vision, sensitivity to light, floaters or flashes of lights in vision are typical signs you may have an issue. Visit our Locations page to find the most convenient office to call and schedule a visit, or submit our quick Online Appointment Request Form.

The American Optometric Association (AOA) and the American Academy of Ophthalmology (AAO) recommend a comprehensive eye exam by an eye care professional by age one. The exam should be repeated before kindergarten in children without any evident eye problems. 

80% of learning happens through vision. Because of this, most eye doctors agree that annual eye exams for children should start at preschool age (three to four years old).  We’ll see children at any age and strongly encourage parents to bring infants or toddlers in for an eye exam if they notice anything concerning or out of the ordinary. Plus, it’s also vital for parents to know that a vision screening by a child’s pediatrician or at their preschool is not the same as a comprehensive eye and/or vision examination by a Doctor of Optometry.

Things happen, and a sudden injury can cause pain and have some severe complications to your health. We treat chemical exposure, concussion, eye infections, eye trauma, foreign body in the eye, red or painful eyes, scratched cornea, sudden loss of vision in one or both eyes and floaters and/or flashes of lights in vision. Please visit our Locations page to find the most convenient office to schedule a visit.

Our doctors treat and monitor glaucoma with eye drops, multiple visits yearly to check intraocular pressure and additional testing that can include ocular coherence tomography and visual field. Early detection is essential in maintaining vision. Glaucoma is an eye condition that will likely worsen without proper care. Permanent damage may occur, resulting in visual loss or blindness. Treatment won’t undo any damage to your vision, but it can stop it from worsening.

As optometrists, we can diagnose cataracts, monitor their progression, manage your symptoms and ensure you have the best possible vision.  And if your cataracts progress to a point where it’s difficult for you to function day-to-day, your eye doctor will refer you to a specialist (M.D.) who will perform eye surgery to replace your eye’s natural lens with a clear artificial lens.

Following your surgery, your optometrist will co-manage your post-op recovery in coordination with your eye surgeon. 

A protective film of tears coats the eye’s outer layer, and some people do not produce enough tears to keep the eyes wet and comfortable. This condition is known as dry eye. Dry eye results from various causes, including illnesses such as rheumatoid arthritis, lupus, Graves’ disease, diabetes, and Sjogren’s syndrome. Hormonal changes in women after menopause and during pregnancy, poor blinking habits, dry environment, contact lenses and side effects of certain medications may also lead to dry eyes.

Based on the severity of your condition, which our optometrist determines, we offer treatment plans that may include artificial tears or ointments, punctal plugs, diet modification, prescription eye drops, heat compression therapy, and lipidflow.